Non-Conformance

A non-conformance means that something went wrong – a problem has occurred and needs to be addressed.  Non-conformances are addressed with corrective actions.

www.qualitysystems.com/support/pages/non-conformance

Creating a non-conformance record

Select + to create a new non-conformance record, the next available non-conformance number will be displayed.  The date raised will be automatically populated, use the date closed to indicate this record has been finalised.

Enter description of the concession and who it was raised by.

Select a procedure from the drop down menu.

General non-conformance

Use this tab to record detail of a general non-conformance.

Enter the name of the person/organisation the non-conformance relates to and any supporting information

To attach any documents use the insert file button

Customer/Works Order

Use this tab to retrieve works order information, select the Customer/Works Order button to open the works order picking list.

Select the relevant works order.

All information relating to this works order will be displayed in the centre of the non-conformance window.

Non-conformance against an Operation

Non-conformance against an individual operation within the works order.

Select the For Operation button to open the operation picking list.  Select the relevant operation.  To remove select No Operation.

Supplier/Purchase Order

Use this tab to retrieve purchase order information, select the Supplier/Purchase Order button to open the purchase order picking list

Select the relevant purchase order.

All information relating to this purchase order will be displayed in the centre of the non-conformance window.

Non Conformance Notes

Reason

The reason for logging this non-conformance can be recorded within this field.

Double click within the field to open the rich text window where text can be formatted.

To attach any documents use the insert file button

Action

Actions taken for this non-conformance can be recorded within this field.

Double click within the field to open the rich text window where text can be formatted.

To attach any documents use the insert file button

Prevention

Preventions taken for this rejection can be recorded within this field.

Double click within the field to open the rich text window where text can be formatted.

To attach any documents use the insert file button

Cross References

When creating a non-conformance it is possible to cross reference to other related modules.

Reject – use the drop down menu to open the reject picking list, select the record that is related to this non-conformance (if applicable)

Concession – use the drop down menu to open the concession picking list, select the record that is related to this non-conformance (if applicable)

Complaint – use the drop down menu to open the complaint picking list, select the record that is related to this non-conformance (if applicable)

Non-conformance Category – use the drop down menu to select a non-conformance category

Next Activity Date – enter the next activity date if this non-conformance needs to be followed up.  A notifier will be created for future reference.  The following popups will appear confirmed the creation of the notifier.  Text can be overwritten to suit the organisation requirement.

To save the record select