Sales Order Processing

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Barcode Booking

Can I scan a customer’s barcode to create a sales order?

Contract Review Authorisation

Customer Reject

Docketing

Sales Order

SO Item Approval

What is docketing?

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How do I turn the docketing functionality on/off?

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How do I print docket labels?

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Why has the customer order disappeared from the docket screen?

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What is the difference between quantity & paper quantity?

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Where does the docket number appear?

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How does the docket numbering work?

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Can I scan a customer’s barcode to create a sales order?

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What do the different sales order statuses mean?

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How do I add a sales order? (with docketing on)

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How do I add a sales order? (with docketing off)

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How do I amend a sales order?

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How do I cancel a sales order?

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How do I amend a sales order item?

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How do I cancel a sales order?

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What if I make a mistake entering an order?

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Why does the system say the order already exists?

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Where do I record customer required dates?

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How is the SLA date calculated?

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How do I select a route for the sales order item?

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What is the FastTrack functionality?

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How do I turn the FastTrack functionality on/off?

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Why do I need to enter the sales order line number?

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How do I link a quotation to a sales order item?

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How do I put a sales order on hold?

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How do I take a sales order off hold?

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Why do I need to choose the particular route for the order part in the detail filed?

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How do I sell material from stock?

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Why do I need the schedule tab?

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What do the three schedule fields mean?

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Can I amend the schedule times?

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How do I print/email an order acknowledgement?

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Who can approve sales order items?

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How do I approve a sales order item?

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Why would sales order items need approval?

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Who can approve contract reviews?

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How do I approve a contract review?

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Why would contract reviews need approval?

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How do I record a reject from a customer?

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How do I assign a reject to a particular department/op/operator?

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How do I assign a reject to a particular fault code family/fault code?

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How do I print a corrective action report?

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How do I see what corrective actions are outstanding?

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How do I measure reject rates by fault code?

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How do I measure reject rates by production department?

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