A Reject must first be created and recorded

Once this has been carried out, double click on the rejected job to be returned to the customer

Tick the Return to Customer Action and then press Save

Navigate to Network⇒Despatch⇒Delivery List

Select the Job to be returned to customer by ticking the box and then press Deliver to Customer

In the pop-up window, any comments required on the Reject Delivery note can be entered in the Note box

Then press Save

The delivery note has now been created and can be printed when required