The Docketing function is turned on/off in the Customisation screen which can only be accessed by users with Admin access – This function is usually set (either on or off) when the system is first installed

Data – Organisation – My company.

Go to Company Customisation.

Removing the tick from the box next to docketing then clicking save will turn off the docketing function.

Once the docketing function has been turned on (or off) click Save